Information we collect
- Account data: name, email, phone number, password, and ZIP / address you provide when creating a user, expert, or contractor account.
- Photos and videos you upload to describe a project or session.
- Payment data (processed and stored by Stripe — we do not store full card numbers).
- Session records: chat transcripts, call metadata, support history, and recordings of video / audio sessions where applicable.
- Usage data: pages viewed, devices, IP address, and timestamps.
Device permissions: camera, microphone, and video calls
HANDiY uses live video and audio calls between homeowners, experts, and contractors. With your permission, the app accesses your device's camera and microphone so you can join video quote consultations, live video support, and emergency video calls.
Camera and microphone access is requested only when you start or join a session and is used solely to transmit your audio and video to the other participants in that session. You can revoke camera or microphone permission at any time from your device settings; doing so will prevent video sessions from working.
Some sessions may be recorded for quality, safety, and dispute resolution. When a session is recorded you will see an on-screen recording indicator before recording begins.
Location
HANDiY uses your ZIP code or address to match you with experts and local contractors in your service area. If you grant the app device location permission, we may use approximate device location to pre-fill your ZIP or suggest nearby contractors. We do not continuously track your location in the background, and you can deny or revoke location permission from your device settings at any time.
Data retention
We retain account, session, payment, and support records for as long as your account is active and for a reasonable period afterward to meet legal, tax, accounting, fraud-prevention, and dispute-resolution obligations (typically up to 7 years for financial records).
Session recordings and chat transcripts are retained for up to 24 months unless a longer period is required for an open dispute, safety review, or legal request. You may request deletion of your account and associated personal data at any time by contacting support; some records may be retained in anonymized or aggregated form, or where retention is required by law.
How payment data is handled
Payments are processed through Stripe. HANDiY does not store full card numbers, CVCs, or bank account credentials. Stripe acts as our payment processor and is subject to its own privacy and security commitments.
How we use your data
- Providing customer support, expert sessions, and contractor referrals.
- Billing, payouts, refunds, and dispute resolution.
- Safety: verifying identity, investigating misuse, protecting users.
- Operating, improving, and securing the platform.
- Sending transactional emails, receipts, and important account notices.
Sharing
We share information with the experts, contractors, and admins involved in your sessions, with service providers such as Stripe and our hosting infrastructure, and when required by law.
Your choices
You can update or delete your profile information from your account settings. Contact us if you would like a copy of your data or wish to close your account.
Contact us
Questions about this Privacy Policy or your personal data? Email us at support@handiyapp.com and a HANDiY team member will get back to you.